The Best of Tuscany Tour FAQ

  • What happens when I have made a reservation?

    Once you have made your reservation and made the payment by credit card through our secure website, you will be able to print the information or save it to your mobile device to bring with you to the check-in. You will be able to access all the information at any time by logging in to our website.

  • What's your cancellation policy?

    We offer a full refund to any cancellation made up to three days before the date of the tour.

  • What if my plans change and I want to change the day of the tour?

    If you would like to change the day of your tour, you may do so (depending on availability) up to 24 hours before the start of the tour with no extra fees.

  • Do you do hotel pick-ups or do you have a central meeting point?

    We do not organise hotel pick-ups for difficulties with parking and scheduling, but our meeting point at Florence's main train station is very central and should be easy to get to. Many hotels are located within easy walking distance of the train station, otherwise a taxi (you could ask your hotel to book it for you) would be the fastest option, dropping you off right at our meeting point.

  • Do tours ever get cancelled because of bad weather or not enough people?

    We run our tours with any number of people, rain or shine as we don't want a little bit of rain to ruin the chance for you to experience the beautiful places we take you to.
    If in extreme circumstances we have to cancel a tour, we will refund the price paid for the tour.

  • Can we climb the Leaning Tower of Pisa? Is it included in the price of the tour?

    When you make a reservation you will have the chance to upgrade your tour to include entry to the Leaning Tower before you proceed to the payment stage. Remember that children under the age of eight are not permitted to climb the tower.

  • Is there much walking involved?

    There is quite a lot of walking during the day, so comfortable shoes are recommended! The ancient cities of Siena and San Gimignano are built on hilltops and are mostly closed to traffic, so we have some walking to do (including steps and uneven surfaces) from the bus to the centre. Participants must be able to keep up with the group for the guided sections of the tour but there is plenty of free time for relaxing.
    We are unable to accept anyone with walking difficulties or wheelchair users.

  • What should I wear?

    We suggest comfortable clothing and above all, comfortable shoes for walking. In the summer months please remember that you are expected to cover your shoulders to visit inside churches, but if you are dressed for a hot day don't worry, you will be given a disposable paper cape for the Cathedral in Siena.

  • How much time do we spend on the bus?

    We have arranged an itinerary so that you will cover as much of Tuscany as possible but without spending too long on the bus. The longest ride of the day is through beautiful Tuscan scenery and lasts about an hour and a half.

  • Does your bus have a washroom?

    Our bus does not have a washroom. 
    However the day is very well divided that you are never too far from washrooms. In the morning it takes just over an hour from Florence to Siena, then just forty minutes from Siena to the wine estate. After lunch we go to San Gimignano (only ten minutes drive) and from there to Pisa which takes one and a half hours. After Pisa it's just over an hour to Florence, depending on traffic.

  • Do you cater for people with food allergies/vegetarians?

    Definitely! If you would prefer an alternative to the menu we have chosen, please tell your tour leader during the morning and he/she will telephone ahead to arrange it.

  • Is the tour suitable for young children?

    The thing to remember is that it is a long day (12 hours) and the city visits can be tiring for children. We have had occasional problems in the past when tired children have become fractious and noisy during the bus rides and disturbed the other passengers. So the decision has to be yours because you know your children! We reserve the right to ask you to leave the tour if in the tour leader's opinion your child disrupts the tour.
    We suggest to parents of very young ones that they use a back pack type of baby carrier rather than a stroller/pram because of the many steps, steep slopes and uneven surfaces in the medieval towns that we visit. It's also much quicker getting on and off the bus!

  • Can we get off in Pisa?

    If you have plans to stay in Pisa, you can bring your luggage with you (there is plenty of space on the coach) and collect it at the end of the tour, before the rest of us head back to Florence.

  • We have a flight/train to catch from Pisa after the tour. How can we get there?

    If you have to get to the airport at Pisa, it's about fifteen minutes by taxi – the tour leader can help organise a taxi for you.
    If you are traveling by train, Pisa Centrale station is a ten minute taxi ride or bus ride away.

  • We are catching a train after the tour, can we bring our luggage with us?

    Our tours leave from and return to the main railway station in Florence, so if you are travelling on by train, bring your luggage with you in the morning and take the train in the evening directly after the tour. You will save both time and money by not having to use the luggage deposit!
    We recommend that you book any rail travel from Florence after 9pm to allow time for any traffic delays. We cannot be held responsible for any loss or extra expense incurred in the unlikely case of delays due to unforeseen circumstances beyond our control.

  • How can I post a review of my trip?

    We always love to hear feedback about the tour! You can leave us a message on our Facebook page wall (find us at Walkabout Florence) or find us on TripAdvisor by searching for the Walkabout Florence Tours.